Outsourcing: Out of Sight, Out of Mind

Over the past two decades, outsourcing has been on the rise from technology to customer service to business processing. BPO, or Business Process Outsourcing, has been a contentious but necessary evil for many financial services firms as P&L’s are strained with increasing expenses for regulatory demands and front office innovation. Many engagements begin great, but fail overtime. For firms who have yet to cross over into the offshoring realm, the myths and fears of compliance issues to decreased customer service weigh down executives deciding on whether to take the plunge into outsourcing or not. Voltaire and author Jim Collins so famously focused business executives on “good is the enemy of Read More …